FAQs

Click:

Kinasurf Custom Orders

And follow our easy steps!

If you'd like to request a return or refund, fill in your name, order # and details of the issue. 

We will ask for additional evidence, please have it prepared. 

Review our Returns Policy before making a request to ensure your problem is covered.

Click:
Kinasurf Returns Policy

Yes, we offer repairs! Just send through a request, we will ask for pictures & quote the repair for you ASAP.

PLEASE NOTE: 
Local drop-off and pick-up for repairs only. 
We do not deliver completed repairs.
We will not release the repair until the invoice has been paid in full, so please ensure the invoice has been paid before pick-up.

Factory: Unit 5, 61 Ourimbah Road, Tweed Heads 2485 NSW
(Enter thru Bargain Car Rental)

Hours:
Mon-Fri, 6am - 2pm QLD.

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